The Forgotten Score in Human Performance: Emotional Intelligence in the Workplace

The Forgotten Score in Human Performance: Emotional Intelligence in the Workplace

updated March 29, 2018

Almost everyone is aware of the term IQ: the score that assesses human intelligence. In the workplace, much emphasis is placed on IQ. Standardized IQ tests employed by the HR department is a key assessment tool; it is usually the first step towards being hired.

But if IQ measures our intelligence, what then is EQ?

Emotional Intelligence (EQ), is a term coined in the 1990s, it is defined in the Oxford dictionary as: “The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” In simpler words, EQ is the ability to feel, understand and assert control over situations you face daily.

IQ vs. EQ has been an on-going debate in recent times. EQ and its increasing importance has been spotlighted in the last decade. With all the happenings around the world in almost every industry, people’s adaptability to change necessitates acquiring EQ skills. These vary between innovation, self-awareness, flexibility and collaboration with others.

As competition within the workplace becomes more and more fierce, self-development has never been more important than now. EQ then also becomes more and more relevant. There are different skills to develop your EQ level. In this article, we showcase the ones we think are essential in the workspace.

Self-awareness is the first skill that needs to be acquired. Being aware of your own capabilities, not only allows you to work on improving your own level of efficiency, but it gives you a better insight on decision making. Self-awareness gives birth to self- control, and these two traits are necessary to influence and lead others. Leaders not only measure the impact of their decisions, they are usually successful in controlling different situations presented to them and are able to turn obstacles into opportunities. This is what distinguishes them from ordinary team players within an organization.

Social Awareness is also another skill attributed to EQ. Becoming aware of your capabilities and how to use them in making the right decision, results in social awareness. This means, you have a better understanding of people around you: their needs, their feelings, their behaviour and more. This will enable you to come up with brilliant ideas for products and services that are real game changers; that actually improve the quality of people’s lives. This is what will make you a thought leader, a business entrepreneur, a social innovator.

Relationship Management is built based on the above two skills. Being self and socially aware to be able to make decisions that impact your target audience positively is not enough. The next phase is actually retaining your audience – whether clients, investors, or employees. Your audience are human beings that need meaningful interactions from your end. You need to maintain powerful relationships with them to achieve even greater results. This will position you as a leader that not only has the respect of your audience, but most importantly their trust.

So start investing in developing yours and your team’s EQ. It will be the most critical score of human performance in workplaces of the future.